ReadMe for KYOCERA Net Viewer

Version 6.7

November 14, 2023


Installation Notes

  • It is recommended to close all running applications before installing or modifying KYOCERA Net Viewer or any of its components.
  • For security reasons, newer versions of Windows may not allow firmware upgrades unless the user runs the KYOCERA Net Viewer as an administrator with full access rights. Right-click the program shortcut or .exe file, and then click Run as administrator.
  • To perform firmware upgrades from KYOCERA Net Viewer, TCP ports 800-899 must be available and not blocked by a firewall.
  • To send email notifications from KYOCERA Net Viewer, TCP port 25 must be available and not blocked by a virus scanner.
  • To use SNMP traps with KYOCERA Net Viewer, TCP port 162 must be available and not blocked by a firewall.



  • System Requirements

    Prerequisite
    Microsoft .NET Framework 4.8 or later
    Note: To download .NET Framework, go to the Microsoft website.

    Supported Operating Systems
  • Microsoft Windows® 11
  • Microsoft Windows® 10
  • Microsoft Windows® Server 2022
  • Microsoft Windows® Server 2019
  • Microsoft Windows® Server 2016
  • Microsoft Windows® Server 2012 R2
  • Microsoft Windows® Server 2012


  • System Requirements
    Minimum recommended hardware configuration:
    Note: Memory requirements may vary depending on database size and the number of managed devices.
  • 512MB memory
  • 500MB hard disk space

  • Opening device home pages from KYOCERA Net Viewer requires a standard web browser that is supported by Command Center RX.

    Supported Devices
    Kyocera network devices and most third-party network devices that support the standard printer MIB
    Note: Some features may not be available depending on device capabilities.

    Supported Hosts
    For remote driver operations, RPC services must be enabled and WMI services must be running on the target PCs. Any driver operation (install, uninstall, upgrade, etc.) must not be applied to more than 60 PCs at once.
    Remote driver operations are not supported for WORKGROUP computers.

    Supported Languages
    Application:
  • Arabic
  • Catalan
  • Chinese (Simplified)
  • Chinese (Traditional)
  • Czech
  • Danish
  • Dutch
  • English
  • Finnish
  • French
  • German
  • Greek
  • Hebrew
  • Hungarian
  • Italian
  • Japanese
  • Korean
  • Norwegian
  • Polish
  • Portuguese (Brazil)
  • Portuguese (Portugal)
  • Romanian
  • Russian
  • Spanish
  • Swedish
  • Thai
  • Turkish
  • Vietnamese

  • HTML help:
  • Arabic
  • Chinese (Simplified)
  • Czech
  • German
  • Spanish
  • French
  • Greek
  • Hebrew
  • Hungarian
  • Italian
  • Japanese
  • Korean
  • Dutch
  • English
  • Polish
  • Portuguese (Brazil)
  • Portuguese (Portugal)
  • Romanian
  • Russian
  • Thai
  • Traditional Chinese
  • Turkish
  • Vietnamese


  • Required Ports List
    Port number Protocol Component A Direction Component B Purpose
    161
    UDP(SNMP)
    KYOCERA Net Viewer
    Device
    To request data from a device.
    To discover devices over the network.
    9090
    TCP(HTTP)
    KYOCERA Net Viewer
    Device
    To request data from a device.
    9091
    TCP(HTTPS)
    KYOCERA Net Viewer
    Device
    To request data from a device.
    162
    UDP(SNMP)
    KYOCERA Net Viewer
    Device
    To send Traps data from a device
    to KYOCERA Net Viewer.
    9100
    TCP
    KYOCERA Net Viewer
    Device
    To send a Firmware Upgrade PRESCRIBE
    command to a device.
    (The Raw Port option must be enabled
    on the Device Operational panel.)

    Default port for TCP send data.
    *Can be manually changed by user.
    800-899
    TCP(HTTP)
    KYOCERA Net Viewer
    Device
    To request the firmware files from
    the KYOCERA Net Viewer by a device.
    20, 21
    TCP(FTP)
    KYOCERA Net Viewer
    Device
    To send the firmware files from
    the KYOCERA Net Viewer to the IB-21 device.
    25
    SMTP
    KYOCERA Net Viewer
    Mail Server
    To send emails to a particular user.
    *Can be manually changed by user.
    80
    TCP(HTTP)
    Web browser
    Device Home Page
     
    443
    TCP(HTTPS)
    Web browser
    Device Home Page
     
    10161
    UDP (SNMP)
    KYOCERA Net Viewer
    Device
    To request data from a device through SNMPv3.
    10162
    UDP (SNMP)
    KYOCERA Net Viewer
    Device
    To send Traps data from a device
    to KYOCERA Net Viewer through SNMPv3.


    Supported Devices


    CS-1635

    CS-1650

    CS-1815

    CS-1820

    CS-2035

    CS-2050

    CS-2540

    CS-2550

    CS-2560

    CS-3040

    CS-3050

    CS-3060

    CS-4050

    CS-5050

    CS-6030

    CS-8030

    CS-C2520

    CS-C2525E

    CS-C3225

    CS-C3225E

    CS-C3232

    CS-C3232E

    CS-C4008

    CS-C4035E

    CS 180

    CS 181

    CS 205c

    CS 220

    CS 221

    CS 250ci

    CS 2550ci

    CS 2551ci

    CS 2552ci

    CS 2553ci

    CS 2554ci

    CS 255c

    CS 300ci

    CS 300i

    CS 3010i

    CS 3011i

    CS 3050ci

    CS 3051ci

    CS 306ci

    CS 307ci

    CS 308ci

    CS 3212i

    CS 3252ci

    CS 3253ci

    CS 3500i

    CS 3501i

    CS 3510i

    CS 3511i

    CS 3551ci

    CS 3552ci

    CS 3553ci

    CS 3554ci

    CS 356ci

    CS 358ci

    CS 4002i

    CS 4003i

    CS 4004i

    CS 400ci

    CS 4012i

    CS 4052ci

    CS 4053ci

    CS 4054ci

    CS 406ci

    CS 408ci

    CS 420i

    CS 4500i

    CS 4501i

    CS 4550ci

    CS 4551ci

    CS 5002i

    CS 5003i

    CS 5004i

    CS 500ci

    CS 5052ci

    CS 5053ci

    CS 5054ci

    CS 508ci

    CS 520i

    CS 5500i

    CS 5501i

    CS 552ci

    CS 5550ci

    CS 5551ci

    CS 6002i

    CS 6003i

    CS 6004i

    CS 6052ci

    CS 6053ci

    CS 6054ci

    CS 620

    CS 6500i

    CS 6501i

    CS 6550ci

    CS 6551ci

    CS 7002i

    CS 7003i

    CS 7004i

    CS 7052ci

    CS 7054ci

    CS 7353ci

    CS 7550ci

    CS 7551ci

    CS 8000i

    CS 8001i

    CS 8002i

    CS 8003i

    CS 8052ci

    CS 820

    CS 8353ci

    CS 9002i

    CS 9003i

    CS MA4500ci

    CS MZ3200i

    CS MZ4000i

    CS PA4500ci

    ECOSYS MA3500cifx

    ECOSYS MA3500cifx(J)

    ECOSYS MA3500cix

    ECOSYS MA4000cifx

    ECOSYS MA4000cix

    ECOSYS M2030dn

    ECOSYS M2035dn(J)

    ECOSYS M2035dn

    ECOSYS M2040dn

    ECOSYS M2135dn

    ECOSYS M2235dn

    ECOSYS M2530dn

    ECOSYS M2535dn(J)

    ECOSYS M2535dn

    ECOSYS M2540dn

    ECOSYS M2540dw(J)

    ECOSYS M2540dw

    ECOSYS M2635dn

    ECOSYS M2635dw

    ECOSYS M2640idw(J)

    ECOSYS M2640idw

    ECOSYS M2735dn

    ECOSYS M2735dw

    ECOSYS M2835dw

    ECOSYS M3040dn

    ECOSYS M3040idn

    ECOSYS M3145dn

    ECOSYS M3145idn

    ECOSYS M3540dn

    ECOSYS M3540idn(J)

    ECOSYS M3540idn

    ECOSYS M3550idn(J)

    ECOSYS M3550idn

    ECOSYS M3560idn

    ECOSYS M3645dn

    ECOSYS M3645idn(J)

    ECOSYS M3645idn

    ECOSYS M3655idn

    ECOSYS M3660idn

    ECOSYS M3860idn

    ECOSYS M3860idnf

    ECOSYS M4028idn

    ECOSYS M4125idn

    ECOSYS M4132idn

    ECOSYS M4226idn

    ECOSYS M4230idn

    ECOSYS M5021cdn

    ECOSYS M5520cdn

    ECOSYS M5520cdw

    ECOSYS M5521cdn

    ECOSYS M5521cdw

    ECOSYS M5525cdn

    ECOSYS M5526cdn

    ECOSYS M5526cdw(J)

    ECOSYS M5526cdw

    ECOSYS M6026cdn Type B

    ECOSYS M6026cdn

    ECOSYS M6026cidn Type B

    ECOSYS M6026cidn

    ECOSYS M6030cdn

    ECOSYS M6035cidn

    ECOSYS M6230cidn

    ECOSYS M6235cidn

    ECOSYS M6526cdn Type B

    ECOSYS M6526cdn

    ECOSYS M6526cidn Type B

    ECOSYS M6526cidn

    ECOSYS M6530cdn(J)

    ECOSYS M6530cdn

    ECOSYS M6535cidn(J)

    ECOSYS M6535cidn

    ECOSYS M6630cidn

    ECOSYS M6635cidn(J)

    ECOSYS M6635cidn

    ECOSYS M8024cidn

    ECOSYS M8124cidn

    ECOSYS M8130cidn

    ECOSYS M8224cidn

    ECOSYS M8228cidn

    ECOSYS MA2100cfx

    ECOSYS MA2100cwfx

    ECOSYS MA2100cx

    ECOSYS MA4500fx

    ECOSYS MA4500ifx(J)

    ECOSYS MA4500ifx

    ECOSYS MA4500ix

    ECOSYS MA4500x

    ECOSYS MA5500ifx

    ECOSYS MA6000ifx

    ECOSYS P2035d

    ECOSYS P2040dn

    ECOSYS P2040dw(J)

    ECOSYS P2040dw

    ECOSYS P2135d

    ECOSYS P2135dn

    ECOSYS P2230dn

    ECOSYS P2235dn

    ECOSYS P2235dw

    ECOSYS P2335d

    ECOSYS P2335dn

    ECOSYS P2335dw

    ECOSYS P3045dn(J)

    ECOSYS P3045dn

    ECOSYS P3050dn

    ECOSYS P3055dn

    ECOSYS P3060dn(J)

    ECOSYS P3060dn

    ECOSYS P3145dn(J)

    ECOSYS P3145dn

    ECOSYS P3150dn

    ECOSYS P3155dn

    ECOSYS P3160dn(J)

    ECOSYS P3260dn

    ECOSYS P40045x

    ECOSYS P40050x

    ECOSYS P4035dn

    ECOSYS P4040dn(J)

    ECOSYS P4040dn

    ECOSYS P4045dn

    ECOSYS P4060dn(J)

    ECOSYS P4060dn

    ECOSYS P4135dn

    ECOSYS P4140dn(J)

    ECOSYS P4140dn

    ECOSYS P4145dn

    ECOSYS P5018cdn

    ECOSYS P5020cdn

    ECOSYS P5020cdw

    ECOSYS P5021cdn

    ECOSYS P5021cdw

    ECOSYS P5025cdn

    ECOSYS P5026cdn

    ECOSYS P5026cdw(J)

    ECOSYS P5026cdw

    ECOSYS P6021cdn

    ECOSYS P6026cdn Type B

    ECOSYS P6026cdn

    ECOSYS P6030cdn

    ECOSYS P6035cdn

    ECOSYS P6130cdn(J)

    ECOSYS P6130cdn

    ECOSYS P6230cdn(J)

    ECOSYS P6230cdn

    ECOSYS P6235cdn

    ECOSYS P7035cdn

    ECOSYS P7040cdn(J)

    ECOSYS P7040cdn

    ECOSYS P7240cdn(J)

    ECOSYS P7240cdn

    ECOSYS P8060cdn(J)

    ECOSYS P8060cdn

    ECOSYS PA2100cwx

    ECOSYS PA2100cx

    ECOSYS PA3500cx(J)

    ECOSYS PA3500cx

    ECOSYS PA4000cx

    ECOSYS PA4500cx(J)

    ECOSYS PA4500cx

    ECOSYS PA4500x(J)

    ECOSYS PA4500x

    ECOSYS PA5000x

    ECOSYS PA5500x

    ECOSYS PA6000x(J)

    ECOSYS PA6000x

    EP 370DN

    EP 470DN

    EP 510DN

    EP C170N

    EP C220N

    EP C270N

    EP C320DN

    FS-1010

    FS-1016MFP

    FS-1018MFP

    FS-1020D

    FS-1025MFP

    FS-1028MFP

    FS-1030D

    FS-1030MFP

    FS-1035MFP

    FS-1050

    FS-1060DN

    FS-1061DN

    FS-1100

    FS-1116MFP

    FS-1118MFP

    FS-1120D

    FS-1125MFP

    FS-1128MFP

    FS-1130MFP

    FS-1135MFP

    FS-1300D

    FS-1320D

    FS-1325MFP

    FS-1350DN

    FS-1370DN

    FS-1800+

    FS-1800

    FS-1900

    FS-1920

    FS-2000D

    FS-2020D

    FS-2025D

    FS-2100DN

    FS-3040MFP+

    FS-3040MFP

    FS-3140MFP+

    FS-3140MFP

    FS-3540MFP

    FS-3640MFP

    FS-3800

    FS-3800KPDL3

    FS-3820N

    FS-3830N

    FS-3900DN

    FS-3920DN

    FS-3925DN

    FS-4000DN

    FS-4020DN

    FS-4025DN

    FS-4100DN

    FS-4200DN

    FS-4300DN

    FS-5040DN

    FS-6020

    FS-6025MFP

    FS-6026

    FS-6030MFP

    FS-6525MFP

    FS-6530MFP

    FS-6950DN

    FS-6970DN

    FS-6975DN

    FS-720

    FS-820

    FS-9100DN

    FS-9120DN

    FS-9130DN

    FS-920

    FS-9500DN

    FS-9520DN

    FS-9530DN

    FS-C1020MFP+

    FS-C1020MFP

    FS-C2026MFP+

    FS-C2026MFP

    FS-C2126MFP+

    FS-C2126MFP

    FS-C2526MFP

    FS-C2626MFP

    FS-C5015N

    FS-C5016N

    FS-C5020N

    FS-C5025N

    FS-C5030N

    FS-C5100DN

    FS-C5150DN

    FS-C5200DN

    FS-C5250DN

    FS-C5300DN

    FS-C5350DN

    FS-C5400DN

    FS-C8008N

    FS-C8020MFP

    FS-C8025MFP

    FS-C8026N

    FS-C8100DN+

    FS-C8100DN

    FS-C8500DN

    FS-C8520MFP

    FS-C8525MFP

    FS-C8600DN

    FS-C8650DN

    KM-1530

    KM-1570

    KM-1635(J)

    KM-1635

    KM-1650(J)

    KM-1650

    KM-1815

    KM-1820

    KM-2030

    KM-2035

    KM-2050(J)

    KM-2050

    KM-2070

    KM-2530(J)

    KM-2530

    KM-2531(J)

    KM-2540(J)

    KM-2540

    KM-2550(J)

    KM-2550

    KM-2560(J)

    KM-2560

    KM-2810

    KM-2820

    KM-3035(J)

    KM-3035

    KM-3040(J)

    KM-3040

    KM-3050

    KM-3060(J)

    KM-3060

    KM-3530(J)

    KM-3530

    KM-3531(J)

    KM-4030

    KM-4031(J)

    KM-4035(J)

    KM-4035

    KM-4050(J)

    KM-4050

    KM-4530(J)

    KM-4530

    KM-5035(J)

    KM-5035

    KM-5050(J)

    KM-5050

    KM-5530(J)

    KM-5530

    KM-6030(J)

    KM-6030

    KM-6330(J)

    KM-6330

    KM-7530(J)

    KM-7530

    KM-8030(J)

    KM-8030

    KM-C2520(J)

    KM-C2520

    KM-C2525E(J)

    KM-C2525E

    KM-C2630(J)

    KM-C2630

    KM-C3225(J)

    KM-C3225

    KM-C3225E(J)

    KM-C3225E

    KM-C3232(J)

    KM-C3232

    KM-C3232E(J)

    KM-C3232E

    KM-C4008

    KM-C4035E(J)

    KM-C4035E

    KM-C830(J)

    KM-C830

    KM-C850(J)

    KM-C850

    KM-C870(J)

    LS-1028MFP

    LS-1035MFP

    LS-1128MFP

    LS-1135MFP

    LS-1800

    LS-1820

    LS-2000D

    LS-2020D

    LS-2100DN

    LS-3140MFP

    LS-3640MFP

    LS-3800

    LS-3830N

    LS-3900DN

    LS-4020DN

    LS-4200DN

    LS-4300DN

    LS-6020

    LS-6820N

    LS-6950DN

    LS-6970DN

    LS-8000C

    LS-9500DN

    LS-9520DN

    LS-9530DN

    LS-C5016N

    LS-C5030N

    LS-C8008N

    LS-C8026N

    LS-C8100DN+

    LS-C8100DN

    LS-C8500DN

    LS-C8600DN

    LS-C8650DN

    MA2000w

    MA2001w

    PA2000w

    PA2001w

    TASKalfa MA3500ci

    TASKalfa MA3500ci(J)

    TASKalfa MA4500ci

    TASKalfa PA4500ci

    TASKalfa 180

    TASKalfa 1800

    TASKalfa 1801

    TASKalfa 181(J)

    TASKalfa 181

    TASKalfa 2010

    TASKalfa 2011

    TASKalfa 2021

    TASKalfa 205c

    TASKalfa 206ci

    TASKalfa 220

    TASKalfa 2200

    TASKalfa 2201

    TASKalfa 221(J)

    TASKalfa 221

    TASKalfa 2210

    TASKalfa 2211

    TASKalfa 2221

    TASKalfa 2321

    TASKalfa 2460ci

    TASKalfa 2470ci

    TASKalfa 250ci

    TASKalfa 2510i

    TASKalfa 2520i

    TASKalfa 255

    TASKalfa 2550ci(J)

    TASKalfa 2550ci

    TASKalfa 2551ci(J)

    TASKalfa 2551ci

    TASKalfa 2552ci(J)

    TASKalfa 2552ci

    TASKalfa 2553ci(J)

    TASKalfa 2553ci

    TASKalfa 2554ci(J)

    TASKalfa 2554ci

    TASKalfa 255c

    TASKalfa 256ci

    TASKalfa 256i

    TASKalfa 265ci

    TASKalfa 266ci

    TASKalfa 300ci

    TASKalfa 300i(J)

    TASKalfa 300i

    TASKalfa 3010i(J)

    TASKalfa 3010i

    TASKalfa 3011i(J)

    TASKalfa 3011i

    TASKalfa 305

    TASKalfa 3050ci

    TASKalfa 3051ci(J)

    TASKalfa 3051ci

    TASKalfa 3060ci

    TASKalfa 306ci

    TASKalfa 306i

    TASKalfa 307ci

    TASKalfa 308ci

    TASKalfa 3212i(J)

    TASKalfa 3212i

    TASKalfa 3252ci(J)

    TASKalfa 3252ci

    TASKalfa 3253ci(J)

    TASKalfa 3253ci

    TASKalfa 3500i(J)

    TASKalfa 3500i

    TASKalfa 3501i(J)

    TASKalfa 3501i

    TASKalfa 350ci

    TASKalfa 3510i(J)

    TASKalfa 3510i

    TASKalfa 3511i(J)

    TASKalfa 3511i

    TASKalfa 351ci

    TASKalfa 352ci(J)

    TASKalfa 352ci

    TASKalfa 3550ci

    TASKalfa 3551ci(J)

    TASKalfa 3551ci

    TASKalfa 3552ci

    TASKalfa 3553ci

    TASKalfa 3554ci(J)

    TASKalfa 3554ci

    TASKalfa 356ci(J)

    TASKalfa 356ci

    TASKalfa 358ci(J)

    TASKalfa 358ci

    TASKalfa 4002i(J)

    TASKalfa 4002i

    TASKalfa 4003i

    TASKalfa 4004i

    TASKalfa 400ci

    TASKalfa 4012i(J)

    TASKalfa 4012i

    TASKalfa 4020i

    TASKalfa 4052ci(J)

    TASKalfa 4052ci

    TASKalfa 4053ci(J)

    TASKalfa 4053ci

    TASKalfa 4054ci(J)

    TASKalfa 4054ci

    TASKalfa 406ci(J)

    TASKalfa 406ci

    TASKalfa 408ci(J)

    TASKalfa 408ci

    TASKalfa 420i(J)

    TASKalfa 420i

    TASKalfa 4500i(J)

    TASKalfa 4500i

    TASKalfa 4501i(J)

    TASKalfa 4501i

    TASKalfa 4550ci

    TASKalfa 4551ci(J)

    TASKalfa 4551ci

    TASKalfa 5002i(J)

    TASKalfa 5002i

    TASKalfa 5003i(J)

    TASKalfa 5003i

    TASKalfa 5004i(J)

    TASKalfa 5004i

    TASKalfa 500ci

    TASKalfa 5052ci(J)

    TASKalfa 5052ci

    TASKalfa 5053ci(J)

    TASKalfa 5053ci

    TASKalfa 5054ci(J)

    TASKalfa 5054ci

    TASKalfa 508ci

    TASKalfa 520i(J)

    TASKalfa 520i

    TASKalfa 5500i(J)

    TASKalfa 5500i

    TASKalfa 5501i(J)

    TASKalfa 5501i

    TASKalfa 552ci

    TASKalfa 5550ci

    TASKalfa 5551ci(J)

    TASKalfa 5551ci

    TASKalfa 6002i(J)

    TASKalfa 6002i

    TASKalfa 6003i(J)

    TASKalfa 6003i

    TASKalfa 6004i(J)

    TASKalfa 6004i

    TASKalfa 6052ci(J)

    TASKalfa 6052ci

    TASKalfa 6053ci(J)

    TASKalfa 6053ci

    TASKalfa 6054ci(J)

    TASKalfa 6054ci

    TASKalfa 620(J)

    TASKalfa 620

    TASKalfa 6500i(J)

    TASKalfa 6500i

    TASKalfa 6501i(J)

    TASKalfa 6501i

    TASKalfa 6550ci(J)

    TASKalfa 6550ci

    TASKalfa 6551ci(J)

    TASKalfa 6551ci

    TASKalfa 7002i(J)

    TASKalfa 7002i

    TASKalfa 7003i(J)

    TASKalfa 7003i

    TASKalfa 7004i(J)

    TASKalfa 7004i

    TASKalfa 7052ci(J)

    TASKalfa 7052ci

    TASKalfa 7054ci(J)

    TASKalfa 7054ci

    TASKalfa 7353ci(J)

    TASKalfa 7353ci

    TASKalfa 7550ci(J)

    TASKalfa 7550ci

    TASKalfa 7551ci(J)

    TASKalfa 7551ci

    TASKalfa 8000i(J)

    TASKalfa 8000i

    TASKalfa 8001i(J)

    TASKalfa 8001i

    TASKalfa 8002i(J)

    TASKalfa 8002i

    TASKalfa 8003i

    TASKalfa 8052ci(J)

    TASKalfa 8052ci

    TASKalfa 820(J)

    TASKalfa 820

    TASKalfa 8353ci(J)

    TASKalfa 8353ci

    TASKalfa 9002i

    TASKalfa 9003i(J)

    TASKalfa 9003i

    TASKalfa MZ3200i(J)

    TASKalfa MZ3200i

    TASKalfa MZ4000i(J)

    TASKalfa MZ4000i

    TASKalfa VFM251ci

    TASKalfa VFM351ci

    TASKalfa VFM401ci

    TASKalfa VFM501ci

    TASKalfa VFM501i

    TASKalfa VFM601ci

    TASKalfa VFM601i

    Known Issues


    All Windows Operating Systems
    Issue: KYOCERA Net Viewer may not install correctly on PCs using Microsoft Windows Installer before 3.1 v2.
    Solution: Update to the latest service pack and install the latest Microsoft Windows Installer.

    Issue: Fonts in Map View appear fuzzy.
    Solution: This happens if certain Adobe products are installed and ClearType is enabled in Windows. To fix this issue, turn off ClearType, or remove duplicate Adobe and Microsoft fonts.

    Issue: When running KYOCERA Net Viewer with the operating system language set to French, the 3D image in the Device Properties dialog may get corrupted for some device errors.
    Solution: Close and reopen the Device Properties Dialog.

    Issue: The 3D image of the FS-1920 in the Device Properties dialog may get cut off when a Low Memory error occurs on the FS-1920.
    Solution: Close and reopen the Device Properties Dialog.

    Issue: Properties in the context menu for a device is grayed out.
    Solution: KYOCERA Net Viewer limits the number of open Device Properties windows to three. Close one or more Device Properties windows.

    Issue: KYOCERA Net Viewer installs drivers with the features available in Add Printer Wizard. This means that some driver components such as SNMP or Status monitor cannot be installed using KYOCERA Net Viewer.

    Issue: If a KX DRIVER for Universal Printing is installed and then cloned in Windows, the cloned version cannot be uninstalled using KYOCERA Net Viewer.
    Solution: Uninstall the cloned version using Windows system tools.

    Issue: Only PC users with local administrative privileges can perform firmware upgrades and use Host Management features.

    Issue: Some devices require the latest firmware to support the “Deletion of Job retention” in Device system settings, including the following models: ECOSYS P4040dn, ECOSYS P4040dn(J), ECOSYS P4035dn.


    Other Issues and Warnings
    Issue: An error may occur on some devices after changing the settings for Automatic sleep timer or Low power timer.
    Solution: Refer to the Operation Guide for your device for information on the supported ranges for Automatic sleep timer and Low power timer.

    Issue: Some counters cannot be retrieved from the device when Enhanced WSD (or Enhanced WSD over SSL) is set to OFF.
    Solution: Enabled Enhanced WSD (or Enhanced WSD over SSL) on the device.

    Issue: KYOCERA Net Viewer cannot set the user unit type setting in the driver.

    Issue: If a device gets turned off while the Firmware Upgrade wizard is running, an exception may occur in KYOCERA Net Viewer, and the firmware upgrade will not be initiated. This may damage the device.
    Solution: Make sure that devices are not turned off during firmware upgrades and follow all warnings and notes in the software and documentation.

    Issue: The default custom paper size in Default Device Settings shows Ledger size for FS-1350DN. The actual default value is Legal size.

    Issue: Copying large amounts of data (for example, address books containing 2000 addresses), can take a long time on some KYOCERA models.
    Solution: This is due to limitations in the SNMP protocol and device firmware. On some models, it can take 1-2 seconds to copy one address book entry.

    Issue: After importing an exported KYOCERA Net Viewer workspace, the SNMP Write Community password is reset to public.
    Solution: When a workspace is exported, all confidential information is stripped from the exported file for security reasons. Reenter the correct SNMP Write Community password in Communication Settings.

    Issue: On slow or high traffic networks KYOCERA Net Viewer displays "Unknown Error", even if the firmware upgrade was completed successfully.
    Solution: The Firmware Upgrade wizard may not receive a confirmation message from the device. Verify the firmware version in KYOCERA Net Viewer's Firmware view, the device Command Center RX, or the device front panel.

    Issue: "Firmware cannot be validated" warning gets displayed for valid firmware files for some models.
    Solution: Not all firmware can be updated using KYOCERA Net Viewer or network firmware upgrades in general. Use another method for updating the firmware, or contact your dealer for more information about alternative ways to perform a firmware upgrade.

    Issue: KYOCERA Net Viewer displays that a firmware upgrade is in progress for a long time (more than 20 minutes), or reports an upgrade failure.
    Solution: Verify the upgrade status on the device operating panel, make sure that the device is connected and not in sleep mode, then reinitiate the firmware upgrade if necessary.

    Issue: Imported KYOCERA Net Viewer address book data gets corrupted if it is imported to a computer with a different operating system language than the originating computer.
    Solution: Ensure that Windows is set to the same locale on the exporting and importing computer.

    Issue: The firmware upgrade feature may not support all firmware types for all device types.
    Solution: This is a limitation on the device side. Use another method to upgrade the optional firmware.

    Issue: KYOCERA Net Viewer does not report errors in document processors or if document processor covers are open.
    Solution: This is a system limitation. To check for errors in document processors, open Device Properties and review the error list.

    Issue KYOCERA Net Viewer offers limited support for the FS-C1020MFP and FS-C1020MFP+ model. Basic information and settings can be accessed, but many advanced features like Multi-Set, firmware upgrade, address book, and user list are not available. KYOCERA Net Viewer can read and display most counters except for scanner-related counters.
    Solution: You can view the supported features on the device home page.

    Issue: TASKalfa 180/220 and CS 180/220 do not support the reporting of toner levels over the network.

    Issue: The SNMPv3 support by the IB-23G network card is limited to DES encryption and the Authentication and Privacy security level. When using SNMPv3, the passwords in Authentication and Privacy on the device, and in the communication settings of the software must be identical.

    Issue: The Accounting Management feature does not support all models.
    Solution: This is a limitation on the device side. Models KM/CS-2540, KM/CS-3040, KM-2540(J), KM-3040(J), TASKalfa 181/221, CS 181/221 and TASKalfa 181(J)/221(J) are not supported by the Accounting Management feature of KYOCERA Net Viewer. Use another method to manage accounting in those devices.

    Issue: TASKalfa 620/820/620(J)/820(J) and CS 620/820 may not return correct counter value if the device is printing.
    Solution: Make sure that the device is in ready status when updating counter info.

    Issue: Sending a counter reset and a print job at the same time may fail if a device is sleeping.
    Solution: Make sure that the device is in ready status when resetting counters.

    Issue: Furigana cannot be exported for account and counter information.

    Issue: A system error may occur if accounts are added while a device is sleeping.
    Solution: Make sure that the device is in ready status when adding accounts.
    Models: TASKalfa 620/820/620(J)/820(J), CS 620/820, FS/LS-C8100DN, FS/LS-C8100DN+, KM-C2525E/C2525E(J)/C3225E/C3225E(J)/C3232E/C3232E(J)/C4035E/C4035E(J), FS-C5015N/C5025N, FS-9130DN/9530DN, and LS-9530DN

    Issue: Installing multiple drivers for the same device on the same PC simultaneously fails due to a naming conflict.
    Solution: Rerun the driver installation for each driver when installing multiple drivers for the same device on the same PC.

    Issue: After a KXP profile is applied during driver installation from KYOCERA Net Viewer, Printer Properties cannot be opened, rendering the driver UI inoperable.
    Solution: When exporting a KXP profile from KX Driver the value of "Media source enumeration" under "Device settings"/"Compatibility" must not be changed from the default setting.

    Issue: The 4-digit error code for the "Call for service" feature provided in notification e-mails is only available for certain device models.

    Issue: Account management features are device-specific and some features may not be available for all devices.

    Issue: To prevent possible loss and corruption of characters, select .txt file format while opening exported .csv files from KYOCERA Net Viewer in Microsoft Excel.

    Issue: Device properties may not display correctly in KYOCERA Net Viewer unless the video drivers on your PC are up-to-date.

    Issue: The results of each Multi-Set process are contained in a log file. The possible results displayed and their meanings are as follows:
         "Succeeded" means the properties were set successfully.
         "Not set" means the properties could not be set because of device constraints.
         "Failed" means properties could not be set because the features are not supported by the target devices.

    Issue: The following device model does not support the "Replace maintenance kit" notification: FS-1350DN

    Issue: Some devices require the latest firmware to support the "Replace maintenance kit" notification, including the following models: FS-1370DN, LS-2020D, LS-3920DN, LS-4020DN, LS-6970DN, FS-6970DN, FS-2025D, FS-3925DN, FS-4025DN, FS-6975DN, FS-2020D, FS-3920DN, FS-4020DN.

    Issue: After performing a Multi-Set between different device models, some settings are not copied over.
    Solution: Before running the Multi-Set, click Edit settings on the confirmation page of the wizard to check and modify the settings for the target device.

    Issue: When setting media types in Device Accounting Settings from KYOCERA Net Viewer, the device panel displays "Remote editing" and becomes unavailable.
    Solution: Turn off the device and then turn it back on again. To set the media types for device accounting, use the device panel. Models KM-5035, KM-4035 and KM-3035

    Issue: After performing a Multi-Set with an .fdt file (Address Book for Network FAX), all contacts and groups are successfully registered to the target device, but the order in which they appear may differ from what is shown in Address Book for Network FAX.

    Issue: An error may occur while importing a device address book file in .xml format through Multi-Set.
    Solution: Make sure the FTP and SMB port numbers on the target device are set to a value greater than “0”.

    Issue: When a device is set to energy saver mode for the sleep level, an SNMP response timeout may occur and cause KYOCERA Net Viewer to show that the device is not connected.
    Solution: To prevent the timeout, open the Communication Settings for the device and change Communication timeout (seconds) to “60” and SNMP communication retries to “5.”

    Issue: If the current Windows user or host login user from a remote computer does not have file permissions or access rights, driver installation may fail.
    Solution: Make sure the users have access to the INF driver package location.

    Issue: After changing the password policy, you may not be able to access certain features and settings in KYOCERA Net Viewer.
    Solution: Make sure your password meets the new password policy requirements specified in Device System Settings > Password policy.

    Issue: When exporting users from the User List dialog to .csv file format, the Simple login keys associated with the users are not exported.
    Solution: Select .xml file format for the export file.

    Issue: After configuring e-mail report settings from the Device System Settings in KYOCERA Net Viewer, restart the device for the changes to take effect.

    Issue: On some devices, a "Connection Error" occurs. As a result, the user cannot complete some functions with KNV/NPM.
    Solution: Go to the KNV/NPM Communication Settings, and make sure that the SSL setting matches the device's SSL configuration. (Both must be either ON or OFF.)

    Issue: When Enhanced WSD or Enhanced WSD over SSL is set to Off, some latency issues may occur such as slow workspace update, and communication delays between the device and the KNV or NPM application.
    Solution: Go to the KNV/NPM Communication Settings, and make sure that the SSL setting matches the device's SSL configuration. (Both must be either ON or OFF.)


    Note: There are three types of usage restrictions that can be applied to counters: Off = 0, Counter limit = 1, Reject usage = 2
    The restrictions should be listed in a .csv file in the following format:
    ‘Restriction type (value), Restriction type (value), Restriction type (value)…’
    Example:
    ‘1(500), 1(200), 0, 2’
    In this example, the first column has a counter limit of 500 pages, the second column has a counter limit of 200 pages, the third column has no page count restrictions (Restrictions off), and the fourth column has no printing privileges (Reject usage).

    Note: The owner of a Custom box will always be replaced with "Admin" when importing Document box settings through Multi-set.


    KYOCERA Net Viewer uses the following Open Source software.
    Product Name Version License Information
    Net-SNMP 5.6.1.1 BSD License
    Quartz 1.0.0.2 Apache License
    ICSharpCode 2.2.1.2648 GNU-GPL
    TreeViewAdv for .Net 1.7 GPL
    Smart Thread Pool 1.0.2235.39078 MS-PL
    Firebird 2.1.0 MPL
    Apache log4net 1.2.10.0 Apache License
    MailKit 2.0.5 MIT License
    MimeKit 2.0.5 MIT License
    SharpSnmpLib 12.4.0 MIT License
    Bouncy Castle 2.2.1 MIT License




    © 2023 KYOCERA Document Solutions Inc.

    Kyocera is a registered trademark of KYOCERA Corporation.

    Microsoft, Windows, and ClearType are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Adobe, Acrobat and Adobe Reader are registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. AirPrint is a trademark of Apple Inc., registered in the U.S. and other countries. Other names, such as those of products of other companies or trade names, are the trademarks or registered trademarks of each company.