KYOCERA Net Viewer Readme

ReadMe for KYOCERA Net Viewer

Version 6.7

November 14, 2023

Installation Notes

It is recommended to close all running applications before installing or modifying KYOCERA Net Viewer or any of its components.

For security reasons, newer versions of Windows may not allow firmware upgrades unless the user runs the KYOCERA Net Viewer as an administrator with full access rights. Right-click the program shortcut or .exe file, and then click Run as administrator.

To perform firmware upgrades from KYOCERA Net Viewer, TCP ports 800-899 must be available and not blocked by a firewall.

To send email notifications from KYOCERA Net Viewer, TCP port 25 must be available and not blocked by a virus scanner.

To use SNMP traps with KYOCERA Net Viewer, TCP port 162 must be available and not blocked by a firewall.

System Requirements

Prerequisite
Microsoft .NET Framework 4.8 or later
Note: To download .NET Framework, go to the Microsoft website.

Supported Operating Systems

Microsoft Windows® 11

Microsoft Windows® 10

Microsoft Windows® Server 2022

Microsoft Windows® Server 2019

Microsoft Windows® Server 2016

Microsoft Windows® Server 2012 R2

Microsoft Windows® Server 2012

System Requirements
Minimum recommended hardware configuration:
Note: Memory requirements may vary depending on database size and the number of managed devices.

512MB memory

500MB hard disk space

Opening device home pages from KYOCERA Net Viewer requires a standard web browser that is supported by Command Center RX.

Supported Devices
Kyocera network devices and most third-party network devices that support the standard printer MIB
Note: Some features may not be available depending on device capabilities.

Supported Hosts
For remote driver operations, RPC services must be enabled and WMI services must be running on the target PCs. Any driver operation (install, uninstall, upgrade, etc.) must not be applied to more than 60 PCs at once.
Remote driver operations are not supported for WORKGROUP computers.

Supported Languages
Application:

Arabic

Catalan

Chinese (Simplified)

Chinese (Traditional)

Czech

Danish

Dutch

English

Finnish

French

German

Greek

Hebrew

Hungarian

Italian

Japanese

Korean

Norwegian

Polish

Portuguese (Brazil)

Portuguese (Portugal)

Romanian

Russian

Spanish

Swedish

Thai

Turkish

Vietnamese

HTML help:

Arabic

Chinese (Simplified)

Czech

German

Spanish

French

Greek

Hebrew

Hungarian

Italian

Japanese

Korean

Dutch

English

Polish

Portuguese (Brazil)

Portuguese (Portugal)

Romanian

Russian

Thai

Traditional Chinese

Turkish

Vietnamese

Required Ports List

Port number	Protocol	Component A	Direction	Component B	Purpose
161	UDP(SNMP)	KYOCERA Net Viewer	→	Device	To request data from a device. To discover devices over the network.
9090	TCP(HTTP)	KYOCERA Net Viewer	→	Device	To request data from a device.
9091	TCP(HTTPS)	KYOCERA Net Viewer	→	Device	To request data from a device.
162	UDP(SNMP)	KYOCERA Net Viewer	←	Device	To send Traps data from a device to KYOCERA Net Viewer.
9100	TCP	KYOCERA Net Viewer	→	Device	To send a Firmware Upgrade PRESCRIBE command to a device. (The Raw Port option must be enabled on the Device Operational panel.) Default port for TCP send data. *Can be manually changed by user.
800-899	TCP(HTTP)	KYOCERA Net Viewer	←	Device	To request the firmware files from the KYOCERA Net Viewer by a device.
20, 21	TCP(FTP)	KYOCERA Net Viewer	→	Device	To send the firmware files from the KYOCERA Net Viewer to the IB-21 device.
25	SMTP	KYOCERA Net Viewer	→	Mail Server	To send emails to a particular user. *Can be manually changed by user.
80	TCP(HTTP)	Web browser	→	Device Home Page
443	TCP(HTTPS)	Web browser	→	Device Home Page
10161	UDP (SNMP)	KYOCERA Net Viewer	→	Device	To request data from a device through SNMPv3.
10162	UDP (SNMP)	KYOCERA Net Viewer	←	Device	To send Traps data from a device to KYOCERA Net Viewer through SNMPv3.

Supported Devices

CS-1635	CS-1650	CS-1815	CS-1820	CS-2035
CS-2050	CS-2540	CS-2550	CS-2560	CS-3040
CS-3050	CS-3060	CS-4050	CS-5050	CS-6030
CS-8030	CS-C2520	CS-C2525E	CS-C3225	CS-C3225E
CS-C3232	CS-C3232E	CS-C4008	CS-C4035E	CS 180
CS 181	CS 205c	CS 220	CS 221	CS 250ci
CS 2550ci	CS 2551ci	CS 2552ci	CS 2553ci	CS 2554ci
CS 255c	CS 300ci	CS 300i	CS 3010i	CS 3011i
CS 3050ci	CS 3051ci	CS 306ci	CS 307ci	CS 308ci
CS 3212i	CS 3252ci	CS 3253ci	CS 3500i	CS 3501i
CS 3510i	CS 3511i	CS 3551ci	CS 3552ci	CS 3553ci
CS 3554ci	CS 356ci	CS 358ci	CS 4002i	CS 4003i
CS 4004i	CS 400ci	CS 4012i	CS 4052ci	CS 4053ci
CS 4054ci	CS 406ci	CS 408ci	CS 420i	CS 4500i
CS 4501i	CS 4550ci	CS 4551ci	CS 5002i	CS 5003i
CS 5004i	CS 500ci	CS 5052ci	CS 5053ci	CS 5054ci
CS 508ci	CS 520i	CS 5500i	CS 5501i	CS 552ci
CS 5550ci	CS 5551ci	CS 6002i	CS 6003i	CS 6004i
CS 6052ci	CS 6053ci	CS 6054ci	CS 620	CS 6500i
CS 6501i	CS 6550ci	CS 6551ci	CS 7002i	CS 7003i
CS 7004i	CS 7052ci	CS 7054ci	CS 7353ci	CS 7550ci
CS 7551ci	CS 8000i	CS 8001i	CS 8002i	CS 8003i
CS 8052ci	CS 820	CS 8353ci	CS 9002i	CS 9003i
CS MA4500ci	CS MZ3200i	CS MZ4000i	CS PA4500ci
ECOSYS MA3500cifx	ECOSYS MA3500cifx(J)	ECOSYS MA3500cix	ECOSYS MA4000cifx	ECOSYS MA4000cix
ECOSYS M2030dn	ECOSYS M2035dn(J)	ECOSYS M2035dn	ECOSYS M2040dn	ECOSYS M2135dn
ECOSYS M2235dn	ECOSYS M2530dn	ECOSYS M2535dn(J)	ECOSYS M2535dn	ECOSYS M2540dn
ECOSYS M2540dw(J)	ECOSYS M2540dw	ECOSYS M2635dn	ECOSYS M2635dw	ECOSYS M2640idw(J)
ECOSYS M2640idw	ECOSYS M2735dn	ECOSYS M2735dw	ECOSYS M2835dw	ECOSYS M3040dn
ECOSYS M3040idn	ECOSYS M3145dn	ECOSYS M3145idn	ECOSYS M3540dn	ECOSYS M3540idn(J)
ECOSYS M3540idn	ECOSYS M3550idn(J)	ECOSYS M3550idn	ECOSYS M3560idn	ECOSYS M3645dn
ECOSYS M3645idn(J)	ECOSYS M3645idn	ECOSYS M3655idn	ECOSYS M3660idn	ECOSYS M3860idn
ECOSYS M3860idnf	ECOSYS M4028idn	ECOSYS M4125idn	ECOSYS M4132idn	ECOSYS M4226idn
ECOSYS M4230idn	ECOSYS M5021cdn	ECOSYS M5520cdn	ECOSYS M5520cdw	ECOSYS M5521cdn
ECOSYS M5521cdw	ECOSYS M5525cdn	ECOSYS M5526cdn	ECOSYS M5526cdw(J)	ECOSYS M5526cdw
ECOSYS M6026cdn Type B	ECOSYS M6026cdn	ECOSYS M6026cidn Type B	ECOSYS M6026cidn	ECOSYS M6030cdn
ECOSYS M6035cidn	ECOSYS M6230cidn	ECOSYS M6235cidn	ECOSYS M6526cdn Type B	ECOSYS M6526cdn
ECOSYS M6526cidn Type B	ECOSYS M6526cidn	ECOSYS M6530cdn(J)	ECOSYS M6530cdn	ECOSYS M6535cidn(J)
ECOSYS M6535cidn	ECOSYS M6630cidn	ECOSYS M6635cidn(J)	ECOSYS M6635cidn	ECOSYS M8024cidn
ECOSYS M8124cidn	ECOSYS M8130cidn	ECOSYS M8224cidn	ECOSYS M8228cidn	ECOSYS MA2100cfx
ECOSYS MA2100cwfx	ECOSYS MA2100cx	ECOSYS MA4500fx	ECOSYS MA4500ifx(J)	ECOSYS MA4500ifx
ECOSYS MA4500ix	ECOSYS MA4500x	ECOSYS MA5500ifx	ECOSYS MA6000ifx	ECOSYS P2035d
ECOSYS P2040dn	ECOSYS P2040dw(J)	ECOSYS P2040dw	ECOSYS P2135d	ECOSYS P2135dn
ECOSYS P2230dn	ECOSYS P2235dn	ECOSYS P2235dw	ECOSYS P2335d	ECOSYS P2335dn
ECOSYS P2335dw	ECOSYS P3045dn(J)	ECOSYS P3045dn	ECOSYS P3050dn	ECOSYS P3055dn
ECOSYS P3060dn(J)	ECOSYS P3060dn	ECOSYS P3145dn(J)	ECOSYS P3145dn	ECOSYS P3150dn
ECOSYS P3155dn	ECOSYS P3160dn(J)	ECOSYS P3260dn	ECOSYS P40045x	ECOSYS P40050x
ECOSYS P4035dn	ECOSYS P4040dn(J)	ECOSYS P4040dn	ECOSYS P4045dn	ECOSYS P4060dn(J)
ECOSYS P4060dn	ECOSYS P4135dn	ECOSYS P4140dn(J)	ECOSYS P4140dn	ECOSYS P4145dn
ECOSYS P5018cdn	ECOSYS P5020cdn	ECOSYS P5020cdw	ECOSYS P5021cdn	ECOSYS P5021cdw
ECOSYS P5025cdn	ECOSYS P5026cdn	ECOSYS P5026cdw(J)	ECOSYS P5026cdw	ECOSYS P6021cdn
ECOSYS P6026cdn Type B	ECOSYS P6026cdn	ECOSYS P6030cdn	ECOSYS P6035cdn	ECOSYS P6130cdn(J)
ECOSYS P6130cdn	ECOSYS P6230cdn(J)	ECOSYS P6230cdn	ECOSYS P6235cdn	ECOSYS P7035cdn
ECOSYS P7040cdn(J)	ECOSYS P7040cdn	ECOSYS P7240cdn(J)	ECOSYS P7240cdn	ECOSYS P8060cdn(J)
ECOSYS P8060cdn	ECOSYS PA2100cwx	ECOSYS PA2100cx	ECOSYS PA3500cx(J)	ECOSYS PA3500cx
ECOSYS PA4000cx	ECOSYS PA4500cx(J)	ECOSYS PA4500cx	ECOSYS PA4500x(J)	ECOSYS PA4500x
ECOSYS PA5000x	ECOSYS PA5500x	ECOSYS PA6000x(J)	ECOSYS PA6000x
EP 370DN	EP 470DN	EP 510DN	EP C170N	EP C220N
EP C270N	EP C320DN
FS-1010	FS-1016MFP	FS-1018MFP	FS-1020D	FS-1025MFP
FS-1028MFP	FS-1030D	FS-1030MFP	FS-1035MFP	FS-1050
FS-1060DN	FS-1061DN	FS-1100	FS-1116MFP	FS-1118MFP
FS-1120D	FS-1125MFP	FS-1128MFP	FS-1130MFP	FS-1135MFP
FS-1300D	FS-1320D	FS-1325MFP	FS-1350DN	FS-1370DN
FS-1800+	FS-1800	FS-1900	FS-1920	FS-2000D
FS-2020D	FS-2025D	FS-2100DN	FS-3040MFP+	FS-3040MFP
FS-3140MFP+	FS-3140MFP	FS-3540MFP	FS-3640MFP	FS-3800
FS-3800KPDL3	FS-3820N	FS-3830N	FS-3900DN	FS-3920DN
FS-3925DN	FS-4000DN	FS-4020DN	FS-4025DN	FS-4100DN
FS-4200DN	FS-4300DN	FS-5040DN	FS-6020	FS-6025MFP
FS-6026	FS-6030MFP	FS-6525MFP	FS-6530MFP	FS-6950DN
FS-6970DN	FS-6975DN	FS-720	FS-820	FS-9100DN
FS-9120DN	FS-9130DN	FS-920	FS-9500DN	FS-9520DN
FS-9530DN	FS-C1020MFP+	FS-C1020MFP	FS-C2026MFP+	FS-C2026MFP
FS-C2126MFP+	FS-C2126MFP	FS-C2526MFP	FS-C2626MFP	FS-C5015N
FS-C5016N	FS-C5020N	FS-C5025N	FS-C5030N	FS-C5100DN
FS-C5150DN	FS-C5200DN	FS-C5250DN	FS-C5300DN	FS-C5350DN
FS-C5400DN	FS-C8008N	FS-C8020MFP	FS-C8025MFP	FS-C8026N
FS-C8100DN+	FS-C8100DN	FS-C8500DN	FS-C8520MFP	FS-C8525MFP
FS-C8600DN	FS-C8650DN
KM-1530	KM-1570	KM-1635(J)	KM-1635	KM-1650(J)
KM-1650	KM-1815	KM-1820	KM-2030	KM-2035
KM-2050(J)	KM-2050	KM-2070	KM-2530(J)	KM-2530
KM-2531(J)	KM-2540(J)	KM-2540	KM-2550(J)	KM-2550
KM-2560(J)	KM-2560	KM-2810	KM-2820	KM-3035(J)
KM-3035	KM-3040(J)	KM-3040	KM-3050	KM-3060(J)
KM-3060	KM-3530(J)	KM-3530	KM-3531(J)	KM-4030
KM-4031(J)	KM-4035(J)	KM-4035	KM-4050(J)	KM-4050
KM-4530(J)	KM-4530	KM-5035(J)	KM-5035	KM-5050(J)
KM-5050	KM-5530(J)	KM-5530	KM-6030(J)	KM-6030
KM-6330(J)	KM-6330	KM-7530(J)	KM-7530	KM-8030(J)
KM-8030	KM-C2520(J)	KM-C2520	KM-C2525E(J)	KM-C2525E
KM-C2630(J)	KM-C2630	KM-C3225(J)	KM-C3225	KM-C3225E(J)
KM-C3225E	KM-C3232(J)	KM-C3232	KM-C3232E(J)	KM-C3232E
KM-C4008	KM-C4035E(J)	KM-C4035E	KM-C830(J)	KM-C830
KM-C850(J)	KM-C850	KM-C870(J)
LS-1028MFP	LS-1035MFP	LS-1128MFP	LS-1135MFP	LS-1800
LS-1820	LS-2000D	LS-2020D	LS-2100DN	LS-3140MFP
LS-3640MFP	LS-3800	LS-3830N	LS-3900DN	LS-4020DN
LS-4200DN	LS-4300DN	LS-6020	LS-6820N	LS-6950DN
LS-6970DN	LS-8000C	LS-9500DN	LS-9520DN	LS-9530DN
LS-C5016N	LS-C5030N	LS-C8008N	LS-C8026N	LS-C8100DN+
LS-C8100DN	LS-C8500DN	LS-C8600DN	LS-C8650DN
MA2000w	MA2001w
PA2000w	PA2001w
TASKalfa MA3500ci	TASKalfa MA3500ci(J)	TASKalfa MA4500ci	TASKalfa PA4500ci	TASKalfa 180
TASKalfa 1800	TASKalfa 1801	TASKalfa 181(J)	TASKalfa 181	TASKalfa 2010
TASKalfa 2011	TASKalfa 2021	TASKalfa 205c	TASKalfa 206ci	TASKalfa 220
TASKalfa 2200	TASKalfa 2201	TASKalfa 221(J)	TASKalfa 221	TASKalfa 2210
TASKalfa 2211	TASKalfa 2221	TASKalfa 2321	TASKalfa 2460ci	TASKalfa 2470ci
TASKalfa 250ci	TASKalfa 2510i	TASKalfa 2520i	TASKalfa 255	TASKalfa 2550ci(J)
TASKalfa 2550ci	TASKalfa 2551ci(J)	TASKalfa 2551ci	TASKalfa 2552ci(J)	TASKalfa 2552ci
TASKalfa 2553ci(J)	TASKalfa 2553ci	TASKalfa 2554ci(J)	TASKalfa 2554ci	TASKalfa 255c
TASKalfa 256ci	TASKalfa 256i	TASKalfa 265ci	TASKalfa 266ci	TASKalfa 300ci
TASKalfa 300i(J)	TASKalfa 300i	TASKalfa 3010i(J)	TASKalfa 3010i	TASKalfa 3011i(J)
TASKalfa 3011i	TASKalfa 305	TASKalfa 3050ci	TASKalfa 3051ci(J)	TASKalfa 3051ci
TASKalfa 3060ci	TASKalfa 306ci	TASKalfa 306i	TASKalfa 307ci	TASKalfa 308ci
TASKalfa 3212i(J)	TASKalfa 3212i	TASKalfa 3252ci(J)	TASKalfa 3252ci	TASKalfa 3253ci(J)
TASKalfa 3253ci	TASKalfa 3500i(J)	TASKalfa 3500i	TASKalfa 3501i(J)	TASKalfa 3501i
TASKalfa 350ci	TASKalfa 3510i(J)	TASKalfa 3510i	TASKalfa 3511i(J)	TASKalfa 3511i
TASKalfa 351ci	TASKalfa 352ci(J)	TASKalfa 352ci	TASKalfa 3550ci	TASKalfa 3551ci(J)
TASKalfa 3551ci	TASKalfa 3552ci	TASKalfa 3553ci	TASKalfa 3554ci(J)	TASKalfa 3554ci
TASKalfa 356ci(J)	TASKalfa 356ci	TASKalfa 358ci(J)	TASKalfa 358ci	TASKalfa 4002i(J)
TASKalfa 4002i	TASKalfa 4003i	TASKalfa 4004i	TASKalfa 400ci	TASKalfa 4012i(J)
TASKalfa 4012i	TASKalfa 4020i	TASKalfa 4052ci(J)	TASKalfa 4052ci	TASKalfa 4053ci(J)
TASKalfa 4053ci	TASKalfa 4054ci(J)	TASKalfa 4054ci	TASKalfa 406ci(J)	TASKalfa 406ci
TASKalfa 408ci(J)	TASKalfa 408ci	TASKalfa 420i(J)	TASKalfa 420i	TASKalfa 4500i(J)
TASKalfa 4500i	TASKalfa 4501i(J)	TASKalfa 4501i	TASKalfa 4550ci	TASKalfa 4551ci(J)
TASKalfa 4551ci	TASKalfa 5002i(J)	TASKalfa 5002i	TASKalfa 5003i(J)	TASKalfa 5003i
TASKalfa 5004i(J)	TASKalfa 5004i	TASKalfa 500ci	TASKalfa 5052ci(J)	TASKalfa 5052ci
TASKalfa 5053ci(J)	TASKalfa 5053ci	TASKalfa 5054ci(J)	TASKalfa 5054ci	TASKalfa 508ci
TASKalfa 520i(J)	TASKalfa 520i	TASKalfa 5500i(J)	TASKalfa 5500i	TASKalfa 5501i(J)
TASKalfa 5501i	TASKalfa 552ci	TASKalfa 5550ci	TASKalfa 5551ci(J)	TASKalfa 5551ci
TASKalfa 6002i(J)	TASKalfa 6002i	TASKalfa 6003i(J)	TASKalfa 6003i	TASKalfa 6004i(J)
TASKalfa 6004i	TASKalfa 6052ci(J)	TASKalfa 6052ci	TASKalfa 6053ci(J)	TASKalfa 6053ci
TASKalfa 6054ci(J)	TASKalfa 6054ci	TASKalfa 620(J)	TASKalfa 620	TASKalfa 6500i(J)
TASKalfa 6500i	TASKalfa 6501i(J)	TASKalfa 6501i	TASKalfa 6550ci(J)	TASKalfa 6550ci
TASKalfa 6551ci(J)	TASKalfa 6551ci	TASKalfa 7002i(J)	TASKalfa 7002i	TASKalfa 7003i(J)
TASKalfa 7003i	TASKalfa 7004i(J)	TASKalfa 7004i	TASKalfa 7052ci(J)	TASKalfa 7052ci
TASKalfa 7054ci(J)	TASKalfa 7054ci	TASKalfa 7353ci(J)	TASKalfa 7353ci	TASKalfa 7550ci(J)
TASKalfa 7550ci	TASKalfa 7551ci(J)	TASKalfa 7551ci	TASKalfa 8000i(J)	TASKalfa 8000i
TASKalfa 8001i(J)	TASKalfa 8001i	TASKalfa 8002i(J)	TASKalfa 8002i	TASKalfa 8003i
TASKalfa 8052ci(J)	TASKalfa 8052ci	TASKalfa 820(J)	TASKalfa 820	TASKalfa 8353ci(J)
TASKalfa 8353ci	TASKalfa 9002i	TASKalfa 9003i(J)	TASKalfa 9003i	TASKalfa MZ3200i(J)
TASKalfa MZ3200i	TASKalfa MZ4000i(J)	TASKalfa MZ4000i	TASKalfa VFM251ci	TASKalfa VFM351ci
TASKalfa VFM401ci	TASKalfa VFM501ci	TASKalfa VFM501i	TASKalfa VFM601ci	TASKalfa VFM601i

Known Issues

All Windows Operating Systems
Issue: KYOCERA Net Viewer may not install correctly on PCs using Microsoft Windows Installer before 3.1 v2.
Solution: Update to the latest service pack and install the latest Microsoft Windows Installer.

Issue: Fonts in Map View appear fuzzy.
Solution: This happens if certain Adobe products are installed and ClearType is enabled in Windows. To fix this issue, turn off ClearType, or remove duplicate Adobe and Microsoft fonts.

Issue: When running KYOCERA Net Viewer with the operating system language set to French, the 3D image in the Device Properties dialog may get corrupted for some device errors.
Solution: Close and reopen the Device Properties Dialog.

Issue: The 3D image of the FS-1920 in the Device Properties dialog may get cut off when a Low Memory error occurs on the FS-1920.
Solution: Close and reopen the Device Properties Dialog.

Issue: Properties in the context menu for a device is grayed out.
Solution: KYOCERA Net Viewer limits the number of open Device Properties windows to three. Close one or more Device Properties windows.

Issue: KYOCERA Net Viewer installs drivers with the features available in Add Printer Wizard. This means that some driver components such as SNMP or Status monitor cannot be installed using KYOCERA Net Viewer.

Issue: If a KX DRIVER for Universal Printing is installed and then cloned in Windows, the cloned version cannot be uninstalled using KYOCERA Net Viewer.
Solution: Uninstall the cloned version using Windows system tools.

Issue: Only PC users with local administrative privileges can perform firmware upgrades and use Host Management features.

Issue: Some devices require the latest firmware to support the “Deletion of Job retention” in Device system settings, including the following models: ECOSYS P4040dn, ECOSYS P4040dn(J), ECOSYS P4035dn.

Other Issues and Warnings
Issue: An error may occur on some devices after changing the settings for Automatic sleep timer or Low power timer.
Solution: Refer to the Operation Guide for your device for information on the supported ranges for Automatic sleep timer and Low power timer.

Issue: Some counters cannot be retrieved from the device when Enhanced WSD (or Enhanced WSD over SSL) is set to OFF.
Solution: Enabled Enhanced WSD (or Enhanced WSD over SSL) on the device.

Issue: KYOCERA Net Viewer cannot set the user unit type setting in the driver.

Issue: If a device gets turned off while the Firmware Upgrade wizard is running, an exception may occur in KYOCERA Net Viewer, and the firmware upgrade will not be initiated. This may damage the device.
Solution: Make sure that devices are not turned off during firmware upgrades and follow all warnings and notes in the software and documentation.

Issue: The default custom paper size in Default Device Settings shows Ledger size for FS-1350DN. The actual default value is Legal size.

Issue: Copying large amounts of data (for example, address books containing 2000 addresses), can take a long time on some KYOCERA models.
Solution: This is due to limitations in the SNMP protocol and device firmware. On some models, it can take 1-2 seconds to copy one address book entry.

Issue: After importing an exported KYOCERA Net Viewer workspace, the SNMP Write Community password is reset to public.
Solution: When a workspace is exported, all confidential information is stripped from the exported file for security reasons. Reenter the correct SNMP Write Community password in Communication Settings.

Issue: On slow or high traffic networks KYOCERA Net Viewer displays "Unknown Error", even if the firmware upgrade was completed successfully.
Solution: The Firmware Upgrade wizard may not receive a confirmation message from the device. Verify the firmware version in KYOCERA Net Viewer's Firmware view, the device Command Center RX, or the device front panel.

Issue: "Firmware cannot be validated" warning gets displayed for valid firmware files for some models.
Solution: Not all firmware can be updated using KYOCERA Net Viewer or network firmware upgrades in general. Use another method for updating the firmware, or contact your dealer for more information about alternative ways to perform a firmware upgrade.

Issue: KYOCERA Net Viewer displays that a firmware upgrade is in progress for a long time (more than 20 minutes), or reports an upgrade failure.
Solution: Verify the upgrade status on the device operating panel, make sure that the device is connected and not in sleep mode, then reinitiate the firmware upgrade if necessary.

Issue: Imported KYOCERA Net Viewer address book data gets corrupted if it is imported to a computer with a different operating system language than the originating computer.
Solution: Ensure that Windows is set to the same locale on the exporting and importing computer.

Issue: The firmware upgrade feature may not support all firmware types for all device types.
Solution: This is a limitation on the device side. Use another method to upgrade the optional firmware.

Issue: KYOCERA Net Viewer does not report errors in document processors or if document processor covers are open.
Solution: This is a system limitation. To check for errors in document processors, open Device Properties and review the error list.

Issue KYOCERA Net Viewer offers limited support for the FS-C1020MFP and FS-C1020MFP+ model. Basic information and settings can be accessed, but many advanced features like Multi-Set, firmware upgrade, address book, and user list are not available. KYOCERA Net Viewer can read and display most counters except for scanner-related counters.
Solution: You can view the supported features on the device home page.

Issue: TASKalfa 180/220 and CS 180/220 do not support the reporting of toner levels over the network.

Issue: The SNMPv3 support by the IB-23G network card is limited to DES encryption and the Authentication and Privacy security level. When using SNMPv3, the passwords in Authentication and Privacy on the device, and in the communication settings of the software must be identical.

Issue: The Accounting Management feature does not support all models.
Solution: This is a limitation on the device side. Models KM/CS-2540, KM/CS-3040, KM-2540(J), KM-3040(J), TASKalfa 181/221, CS 181/221 and TASKalfa 181(J)/221(J) are not supported by the Accounting Management feature of KYOCERA Net Viewer. Use another method to manage accounting in those devices.

Issue: TASKalfa 620/820/620(J)/820(J) and CS 620/820 may not return correct counter value if the device is printing.
Solution: Make sure that the device is in ready status when updating counter info.

Issue: Sending a counter reset and a print job at the same time may fail if a device is sleeping.
Solution: Make sure that the device is in ready status when resetting counters.

Issue: Furigana cannot be exported for account and counter information.

Issue: A system error may occur if accounts are added while a device is sleeping.
Solution: Make sure that the device is in ready status when adding accounts.
Models: TASKalfa 620/820/620(J)/820(J), CS 620/820, FS/LS-C8100DN, FS/LS-C8100DN+, KM-C2525E/C2525E(J)/C3225E/C3225E(J)/C3232E/C3232E(J)/C4035E/C4035E(J), FS-C5015N/C5025N, FS-9130DN/9530DN, and LS-9530DN

Issue: Installing multiple drivers for the same device on the same PC simultaneously fails due to a naming conflict.
Solution: Rerun the driver installation for each driver when installing multiple drivers for the same device on the same PC.

Issue: After a KXP profile is applied during driver installation from KYOCERA Net Viewer, Printer Properties cannot be opened, rendering the driver UI inoperable.
Solution: When exporting a KXP profile from KX Driver the value of "Media source enumeration" under "Device settings"/"Compatibility" must not be changed from the default setting.

Issue: The 4-digit error code for the "Call for service" feature provided in notification e-mails is only available for certain device models.

Issue: Account management features are device-specific and some features may not be available for all devices.

Issue: To prevent possible loss and corruption of characters, select .txt file format while opening exported .csv files from KYOCERA Net Viewer in Microsoft Excel.

Issue: Device properties may not display correctly in KYOCERA Net Viewer unless the video drivers on your PC are up-to-date.

Issue: The results of each Multi-Set process are contained in a log file. The possible results displayed and their meanings are as follows:
     "Succeeded" means the properties were set successfully.
     "Not set" means the properties could not be set because of device constraints.
     "Failed" means properties could not be set because the features are not supported by the target devices.

Issue: The following device model does not support the "Replace maintenance kit" notification: FS-1350DN

Issue: Some devices require the latest firmware to support the "Replace maintenance kit" notification, including the following models: FS-1370DN, LS-2020D, LS-3920DN, LS-4020DN, LS-6970DN, FS-6970DN, FS-2025D, FS-3925DN, FS-4025DN, FS-6975DN, FS-2020D, FS-3920DN, FS-4020DN.

Issue: After performing a Multi-Set between different device models, some settings are not copied over.
Solution: Before running the Multi-Set, click Edit settings on the confirmation page of the wizard to check and modify the settings for the target device.

Issue: When setting media types in Device Accounting Settings from KYOCERA Net Viewer, the device panel displays "Remote editing" and becomes unavailable.
Solution: Turn off the device and then turn it back on again. To set the media types for device accounting, use the device panel.　Models KM-5035, KM-4035 and KM-3035

Issue: After performing a Multi-Set with an .fdt file (Address Book for Network FAX), all contacts and groups are successfully registered to the target device, but the order in which they appear may differ from what is shown in Address Book for Network FAX.

Issue: An error may occur while importing a device address book file in .xml format through Multi-Set.
Solution: Make sure the FTP and SMB port numbers on the target device are set to a value greater than “0”.

Issue: When a device is set to energy saver mode for the sleep level, an SNMP response timeout may occur and cause KYOCERA Net Viewer to show that the device is not connected.
Solution: To prevent the timeout, open the Communication Settings for the device and change Communication timeout (seconds) to “60” and SNMP communication retries to “5.”

Issue: If the current Windows user or host login user from a remote computer does not have file permissions or access rights, driver installation may fail.
Solution: Make sure the users have access to the INF driver package location.

Issue: After changing the password policy, you may not be able to access certain features and settings in KYOCERA Net Viewer.
Solution: Make sure your password meets the new password policy requirements specified in Device System Settings > Password policy.

Issue: When exporting users from the User List dialog to .csv file format, the Simple login keys associated with the users are not exported.
Solution: Select .xml file format for the export file.

Issue: After configuring e-mail report settings from the Device System Settings in KYOCERA Net Viewer, restart the device for the changes to take effect.

Issue: On some devices, a "Connection Error" occurs. As a result, the user cannot complete some functions with KNV/NPM.
Solution: Go to the KNV/NPM Communication Settings, and make sure that the SSL setting matches the device's SSL configuration. (Both must be either ON or OFF.)

Issue: When Enhanced WSD or Enhanced WSD over SSL is set to Off, some latency issues may occur such as slow workspace update, and communication delays between the device and the KNV or NPM application.
Solution: Go to the KNV/NPM Communication Settings, and make sure that the SSL setting matches the device's SSL configuration. (Both must be either ON or OFF.)

Note: There are three types of usage restrictions that can be applied to counters: Off = 0, Counter limit = 1, Reject usage = 2
The restrictions should be listed in a .csv file in the following format:
‘Restriction type (value), Restriction type (value), Restriction type (value)…’
Example:
‘1(500), 1(200), 0, 2’
In this example, the first column has a counter limit of 500 pages, the second column has a counter limit of 200 pages, the third column has no page count restrictions (Restrictions off), and the fourth column has no printing privileges (Reject usage).

Note: The owner of a Custom box will always be replaced with "Admin" when importing Document box settings through Multi-set.

KYOCERA Net Viewer uses the following Open Source software.


Product Name	Version	License Information
Net-SNMP	5.6.1.1	BSD License
Quartz	1.0.0.2	Apache License
ICSharpCode	2.2.1.2648	GNU-GPL
TreeViewAdv for .Net	1.7	GPL
Smart Thread Pool	1.0.2235.39078	MS-PL
Firebird	2.1.0	MPL
Apache log4net	1.2.10.0	Apache License
MailKit	2.0.5	MIT License
MimeKit	2.0.5	MIT License
SharpSnmpLib	12.4.0	MIT License
Bouncy Castle	2.2.1	MIT License

Kyocera is a registered trademark of KYOCERA Corporation.

Microsoft, Windows, and ClearType are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Adobe, Acrobat and Adobe Reader are registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. AirPrint is a trademark of Apple Inc., registered in the U.S. and other countries. Other names, such as those of products of other companies or trade names, are the trademarks or registered trademarks of each company.