ReadMe for Network Print Monitor

Version 6.7

November 14, 2023


Installation Notes

  • It is recommended to close all running applications before installing or modifying Network Print Monitor or any of its components.
  • For security reasons, newer versions of Windows may not allow firmware upgrades unless the user runs the Network Print Monitor as an administrator with full access rights. Right-click the program shortcut or .exe file, and click Run as administrator.
  • To perform firmware upgrades from Network Print Monitor, TCP ports 800-899 must be available and not blocked by a firewall.
  • To send email notifications from Network Print Monitor, TCP port 25 must be available and not blocked by a virus scanner.
  • To use SNMP traps with Network Print Monitor, TCP port 162 must be available and not blocked by a firewall.



  • System Requirements

    Prerequisite
    Microsoft .NET Framework 4.8 or later
    Note: To download .NET Framework, go to the Microsoft website.

    Supported Operating Systems
  • Microsoft Windows® 11
  • Microsoft Windows® 10
  • Microsoft Windows® Server 2022
  • Microsoft Windows® Server 2019
  • Microsoft Windows® Server 2016
  • Microsoft Windows® Server 2012 R2
  • Microsoft Windows® Server 2012


  • System Requirements
    Minimum recommended hardware configuration:
    Note: Memory requirements may vary depending on database size and the number of managed devices.
  • 512MB memory
  • 500MB hard disk space

  • Opening device home pages from Network Print Monitor requires a standard web browser that is supported by Embedded Web Server.

    Supported Devices
    Network devices and most third-party network devices that support the standard printer MIB
    Note: Some features may not be available depending on device capabilities.

    Supported Hosts
    For remote driver operations, RPC services must be enabled and WMI services must be running on the target PCs. Any driver operation (install, uninstall, upgrade, etc.) must not be applied to more than 60 PCs at once.
    Remote driver operations are not supported for WORKGROUP computers.

    Supported Languages
    Application:
  • Arabic
  • Catalan
  • Chinese (Simplified)
  • Chinese (Traditional)
  • Czech
  • Danish
  • Dutch
  • English
  • Finnish
  • French
  • German
  • Greek
  • Hebrew
  • Hungarian
  • Italian
  • Japanese
  • Korean
  • Norwegian
  • Polish
  • Portuguese (Brazil)
  • Portuguese (Portugal)
  • Romanian
  • Russian
  • Spanish
  • Swedish
  • Thai
  • Turkish
  • Vietnamese

  • HTML help:
  • Arabic
  • Chinese
  • Chinese (Simplified)
  • Chinese (Traditional)
  • English
  • German
  • Spanish
  • French
  • Italian
  • Japanese
  • Korean
  • Dutch
  • Portuguese (Brazil)
  • Portuguese (Portugal)
  • Russian
  • Thai
  • Vietnamese


  • Required Ports List
    Port number Protocol Component A Direction Component B Purpose
    161
    UDP(SNMP)
    Network Print Monitor
    Device
    To request data from a device.
    To discover devices over the network.
    9090
    TCP(HTTP)
    Network Print Monitor
    Device
    To request data from a device.
    9091
    TCP(HTTPS)
    Network Print Monitor
    Device
    To request data from a device.
    162
    UDP(SNMP)
    Network Print Monitor
    Device
    To send Traps data from a device
    to Network Print Monitor.
    9100
    TCP
    Network Print Monitor
    Device
    To send a Firmware Upgrade PRESCRIBE
    command to a device.
    (The Raw Port option must be enabled
    on the Device Operational panel.)

    Default port for TCP send data.
    *Can be manually changed by user.
    800-899
    TCP(HTTP)
    Network Print Monitor
    Device
    To request the firmware files from
    Network Print Monitor by a device.
    20, 21
    TCP(FTP)
    Network Print Monitor
    Device
    To send the firmware files from
    the Network Print Monitor to the IB-21 device.
    25
    SMTP
    Network Print Monitor
    Mail Server
    To send emails to a particular user.
    *Can be manually changed by user.
    80
    TCP(HTTP)
    Internet Explorer
    Device Home Page
     
    443
    TCP(HTTPS)
    Internet Explorer
    Device Home Page
     
    10161
    UDP (SNMP)
    Network Print Monitor
    Device
    To request data from a device through SNMPv3.
    10162
    UDP (SNMP)
    Network Print Monitor
    Device
    To send Traps data from a device
    to Network Print Monitor through SNMPv3.


    Supported Devices


    8035EX

    d-Color MF2001

    d-Color MF2501

    d-COLOR MF2553

    d-COLOR MF2554

    d-COLOR MF2555

    d-Color MF2603 plus

    d-Color MF2603

    d-Color MF2603en

    d-Color MF2604 plus

    d-Color MF2604

    d-Color MF2604en

    d-COLOR MF2624 plus

    d-COLOR MF2624

    d-COLOR MF3023

    d-COLOR MF3024

    d-COLOR MF3253

    d-COLOR MF3254

    d-COLOR MF3555

    d-COLOR P2226 plus

    d-COLOR P2226

    d-COLOR P2230

    d-COLORMF2613 plus

    d-COLORMF2613en

    d-COLORMF2614 plus

    d-COLORMF2614en

    d-COLORMF3003

    d-COLORMF3004

    d-COLORMF3503

    d-COLORMF3504

    d-COLORP2121

    d-COLORP2126

    d-COLORP2130

    d-Copia 253MF

    d-COPIA 255MF

    d-Copia 283MF

    d-Copia 284MF

    d-Copia 3001MF

    d-COPIA 3002MF plus

    d-Copia 303MF

    d-COPIA 3201MF

    d-COPIA 3202MF

    d-Copia 3500MF

    d-COPIA 3502MF plus

    d-COPIA 3524MF plus

    d-COPIA 3524MF

    d-COPIA 4000MF

    d-COPIA 4001MF

    d-COPIA 4002MF

    d-COPIA 4023MF

    d-COPIA 4024MF plus

    d-COPIA 4024MF

    d-Copia 403MF plus

    d-Copia 403MF

    d-Copia 403MFen

    d-Copia 404MF plus

    d-Copia 404MF

    d-Copia 404MFen

    d-Copia 4200MF

    d-Copia 4500MF

    d-COPIA 4513MF plus

    d-COPIA 4513MF

    d-COPIA 4514MF plus

    d-COPIA 4514MF

    d-COPIA 5000MF

    d-COPIA 5001MF

    d-COPIA 5002MF

    d-Copia 5200MF

    d-Copia 5500MF

    d-COPIA 5514MF

    d-COPIA 6000MF

    d-COPIA 6001MF

    d-COPIA 6002MF

    d-COPIA 6014MF

    d-Copia 6500MF

    d-COPIA 7001MF

    d-COPIA 7002MF

    d-Copia 8000MF

    d-COPIA 8001MF

    d-COPIA 8002MF

    d-COPIA1801MF plus

    d-COPIA1801MF

    d-COPIA2201MF plus

    d-COPIA2201MF

    d-COPIA3013MF plus

    d-COPIA3014MF

    d-COPIA3500MF plus

    d-COPIA3513MF

    d-COPIA3514MF

    d-COPIA4500MF plus

    d-COPIA5500MF plus

    d-COPIA6500MF plus

    d-COPIA8000MF plus

    LP2020D

    LP2100DN

    LP3045DN

    LP3145DN

    LP4040DN

    LP4140DN

    LP6970DN

    PG L2135 Special

    PG L2140

    PG L2145

    PG L2150

    PG L2235

    PG L2335

    PG L2435

    PG L2535

    PG L2540 plus

    PG L2540

    PG L2545

    PG L2550

    PG L2555

    PG L2645

    PG L2650

    PG L2655

    Known Issues


    All Windows Operating Systems
    Issue: Network Print Monitor may not install correctly on PCs using Microsoft Windows Installer before 3.1 v2.
    Solution: Update to the latest service pack and install the latest Microsoft Windows Installer.

    Issue: Fonts in Map View appear fuzzy.
    Solution: This happens if certain Adobe products are installed and ClearType is enabled in Windows. To fix this issue, turn off ClearType, or remove duplicate Adobe and Microsoft fonts.

    Issue: When running Network Print Monitor with the operating system language set to French, the 3D image in the Device Properties dialog may get corrupted for some device errors.
    Solution: Close and reopen the Device Properties Dialog.

    Issue: Properties in the context menu for a device is grayed out.
    Solution: Network Print Monitor limits the number of open Device Properties windows to three. Close one or more Device Properties windows.

    Issue: Network Print Monitor installs drivers with the features available in Add Printer Wizard. This means that some driver components such as SNMP or Status monitor cannot be installed using Network Print Monitor.

    Issue: If a Universal Printing System is installed and then cloned in Windows, the cloned version cannot be uninstalled using Network Print Monitor.
    Solution: Uninstall the cloned version using Windows system tools.

    Issue: Only PC users with local administrative privileges can perform firmware upgrades and use Host Management features.

    Other Issues and Warnings
    Issue: An error may occur on some devices after changing the settings for Automatic sleep timer or Low power timer.
    Solution: Refer to the Operation Guide for your device for information on the supported ranges for Automatic sleep timer and Low power timer.

    Issue: Some counters cannot be retrieved from the device when Enhanced WSD (or Enhanced WSD over SSL) is set to OFF.
    Solution: Enabled Enhanced WSD (or Enhanced WSD over SSL) on the device.

    Issue: Network Print Monitor cannot set the user unit type setting in the driver.

    Issue: If a device gets turned off while the Firmware Upgrade wizard is running, an exception may occur in Network Print Monitor, and the firmware upgrade will not be initiated. This may damage the device.
    Solution: Make sure that devices are not turned off during firmware upgrades and follow all warnings and notes in the software and documentation.

    Issue: The default custom paper size in Default Device Settings shows Ledger size for FS-1350DN. The actual default value is Legal size.

    Issue: Copying large amounts of data (for example, address books containing 2000 addresses), can take a long time on some models.
    Solution: This is due to limitations in the SNMP protocol and device firmware. On some models, it can take 1-2 seconds to copy one address book entry.

    Issue: After importing an exported Network Print Monitor workspace, the SNMP Write Community password is reset to public.
    Solution: When a workspace is exported, all confidential information is stripped from the exported file for security reasons. Reenter the correct SNMP Write Community password in Communication Settings.

    Issue: On slow or high traffic networks Network Print Monitor displays "Unknown Error", even if the firmware upgrade was completed successfully.
    Solution: The Firmware Upgrade wizard may not receive a confirmation message from the device. Verify the firmware version in Network Print Monitor's Firmware view, the Embedded Web Server, or the device front panel.

    Issue: "Firmware cannot be validated" warning gets displayed for valid firmware files for some models.
    Solution: Not all firmware can be updated using Network Print Monitor or network firmware upgrades in general. Use another method for updating the firmware, or contact your dealer for more information about alternative ways to perform a firmware upgrade.

    Issue: Network Print Monitor displays that a firmware upgrade is in progress for a long time (more than 20 minutes), or reports an upgrade failure.
    Solution: Verify the upgrade status on the device operating panel, make sure that the device is connected and not in sleep mode, then reinitiate the firmware upgrade if necessary.

    Issue: Imported Network Print Monitor address book data gets corrupted if it is imported to a computer with a different operating system language than the originating computer.
    Solution: Ensure that Windows is set to the same locale on the exporting and importing computer.

    Issue: The firmware upgrade feature may not support all firmware types for all device types.
    Solution: This is a limitation on the device side. Use another method to upgrade the optional firmware.

    Issue: Network Print Monitor does not report errors in document processors or if document processor covers are open.
    Solution: This is a system limitation. To check for errors in document processors, open Device Properties and review the error list.

    Issue: The SNMPv3 support by the IB-23G network card is limited to DES encryption and the Authentication and Privacy security level. When using SNMPv3, the passwords in Authentication and Privacy on the device, and in the communication settings of the software must be identical.

    Issue: Sending a counter reset and a print job at the same time may fail if a device is sleeping.
    Solution: Make sure that the device is in ready status when resetting counters.

    Issue: Furigana cannot be exported for account and counter information.

    Issue: Installing multiple drivers for the same device on the same PC simultaneously fails due to a naming conflict.
    Solution: Rerun the driver installation for each driver when installing multiple drivers for the same device on the same PC.

    Issue: After a KXP profile is applied during driver installation from Network Print Monitor, Printer Properties cannot be opened, rendering the driver UI inoperable.
    Solution: When exporting a KXP profile from Printing System Driver the value of "Media source enumeration" under "Device settings"/"Compatibility" must not be changed from the default setting.

    Issue: The 4-digit error code for the "Call for service" feature provided in notification e-mails is only available for certain device models.

    Issue: Account management features are device-specific and some features may not be available for all devices.

    Issue: To prevent possible loss and corruption of characters, select .txt file format while opening exported .csv files from Network Print Monitor in Microsoft Excel.

    Issue: Device properties may not display correctly in Network Print Monitor unless the video drivers on your PC are up-to-date.

    Issue: The results of each Multi-Set process are contained in a log file. The possible results displayed and their meanings are as follows:
         "Succeeded" means the properties were set successfully.
         "Not set" means the properties could not be set because of device constraints.
         "Failed" means properties could not be set because the features are not supported by the target devices.

    Issue: After performing a Multi-Set between different device models, some settings are not copied over.
    Solution: Before running the Multi-Set, click Edit settings on the confirmation page of the wizard to check and modify the settings for the target device.

    Issue: When setting media types in Device Accounting Settings from Network Print Monitor, the device panel displays "Remote editing" and becomes unavailable.
    Solution: Turn off the device and then turn it back on again. To set the media types for device accounting, use the device panel. 

    Issue: After performing a Multi-Set with an .fdt file (Address Book for Network FAX), all contacts and groups are successfully registered to the target device, but the order in which they appear may differ from what is shown in Address Book for Network FAX.

    Issue: An error may occur while importing a device address book file in .xml format through Multi-Set.
    Solution: Make sure the FTP and SMB port numbers on the target device are set to a value greater than “0”.

    Issue: When a device is set to energy saver mode for the sleep level, an SNMP response timeout may occur and cause Network Print Monitor to show that the device is not connected.
    Solution: To prevent the timeout, open the Communication Settings for the device and change Communication timeout (seconds) to “60” and SNMP communication retries to “5.”

    Issue: If the current Windows user or host login user from a remote computer does not have file permissions or access rights, driver installation may fail.
    Solution: Make sure the users have access to the INF driver package location.

    Issue: After changing the password policy, you may not be able to access certain features and settings in Network Print Monitor.
    Solution: Make sure your password meets the new password policy requirements specified in Device System Settings > Password policy.

    Issue: When exporting users from the User List dialog to .csv file format, the Simple login keys associated with the users are not exported.
    Solution: Select .xml file format for the export file.

    Issue: After configuring e-mail report settings from the Device System Settings in Network Print Monitor, restart the device for the changes to take effect.

    Issue: On some devices, a "Connection Error" occurs. As a result, the user cannot complete some functions with KNV/NPM.
    Solution: Go to the KNV/NPM Communication Settings, and make sure that the SSL setting matches the device's SSL configuration. (Both must be either ON or OFF.)

    Issue: When Enhanced WSD or Enhanced WSD over SSL is set to Off, some latency issues may occur such as slow workspace update, and communication delays between the device and the KNV or NPM application.
    Solution: Go to the KNV/NPM Communication Settings, and make sure that the SSL setting matches the device's SSL configuration. (Both must be either ON or OFF.)


    Note: There are three types of usage restrictions that can be applied to counters: Off = 0, Counter limit = 1, Reject usage = 2
    The restrictions should be listed in a .csv file in the following format:
    ‘Restriction type (value), Restriction type (value), Restriction type (value)…’
    Example:
    ‘1(500), 1(200), 0, 2’
    In this example, the first column has a counter limit of 500 pages, the second column has a counter limit of 200 pages, the third column has no page count restrictions (Restrictions off), and the fourth column has no printing privileges (Reject usage).

    Note: The owner of a Custom box will always be replaced with "Admin" when importing Document box settings through Multi-set.


    Network Print Monitor uses the following Open Source software.
    Product Name Version License Information
    Net-SNMP 5.6.1.1 BSD License
    Quartz 1.0.0.2 Apache License
    ICSharpCode 2.2.1.2648 GNU-GPL
    TreeViewAdv for .Net 1.7 GPL
    Smart Thread Pool 1.0.2235.39078 MS-PL
    Firebird 2.1.0 MPL
    Apache log4net 1.2.10.0 Apache License
    MailKit 2.0.5 MIT License
    MimeKit 2.0.5 MIT License
    SharpSnmpLib 12.4.0 MIT License
    Bouncy Castle 2.2.1 MIT License




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    Kyocera is a registered trademark of KYOCERA Corporation.

    Microsoft, Windows, and ClearType are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Adobe, Acrobat and Adobe Reader are registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. AirPrint is a trademark of Apple Inc., registered in the U.S. and other countries. Other names, such as those of products of other companies or trade names, are the trademarks or registered trademarks of each company.