Issue: An error may occur on some devices after changing the settings for Automatic sleep timer or Low power timer.
Solution: Refer to the Operation Guide for your device for information on the supported ranges for Automatic sleep timer and Low power timer.
Issue: Some counters cannot be retrieved from the device when Enhanced WSD (or Enhanced WSD over SSL) is set to OFF.
Solution: Enabled Enhanced WSD (or Enhanced WSD over SSL) on the device.
Issue: Network Print Monitor cannot set the user unit type setting in the driver.
Issue: If a device gets turned off while the Firmware Upgrade wizard is running, an exception may occur in Network Print Monitor, and the
firmware upgrade will not be initiated. This may damage the device.
Solution: Make sure that devices are not turned off during firmware upgrades and follow all warnings and notes in the software and documentation.
Issue: The default custom paper size in Default Device Settings shows Ledger size for FS-1350DN. The actual default value is Legal size.
Issue: Copying large amounts of data (for example, address books containing 2000 addresses), can take a long time on some models.
Solution: This is due to limitations in the SNMP protocol and device firmware. On some models, it can take 1-2 seconds to copy one address book entry.
Issue: After importing an exported Network Print Monitor workspace, the SNMP Write Community password is reset to public.
Solution: When a workspace is exported, all confidential information is stripped from the exported file for security reasons. Reenter the correct SNMP Write Community
password in Communication Settings.
Issue: On slow or high traffic networks Network Print Monitor displays "Unknown Error", even if the firmware upgrade was completed successfully.
Solution: The Firmware Upgrade wizard may not receive a confirmation message from the device. Verify the firmware version in Network Print Monitor's Firmware view,
the Embedded Web Server, or the device front panel.
Issue: "Firmware cannot be validated" warning gets displayed for valid firmware files for some models.
Solution: Not all firmware can be updated using Network Print Monitor or network firmware upgrades in general. Use another method for updating the firmware, or contact your
dealer for more information about alternative ways to perform a firmware upgrade.
Issue: Network Print Monitor displays that a firmware upgrade is in progress for a long time (more than 20 minutes), or reports an upgrade failure.
Solution: Verify the upgrade status on the device operating panel, make sure that the device is connected and not in sleep mode, then reinitiate the firmware upgrade if necessary.
Issue: Imported Network Print Monitor address book data gets corrupted if it is imported to a computer with a different operating system language than the originating computer.
Solution: Ensure that Windows is set to the same locale on the exporting and importing computer.
Issue: The firmware upgrade feature may not support all firmware types for all device types.
Solution: This is a limitation on the device side. Use another method to upgrade the optional firmware.
Issue: Network Print Monitor does not report errors in document processors or if document processor covers are open.
Solution: This is a system limitation. To check for errors in document processors, open Device Properties and review the error list.
Issue: The SNMPv3 support by the IB-23G network card is limited to DES encryption and the Authentication and Privacy security level.
When using SNMPv3, the passwords in Authentication and Privacy on the device, and in the communication settings of the software must be identical.
Issue: Sending a counter reset and a print job at the same time may fail if a device is sleeping.
Solution: Make sure that the device is in ready status when resetting counters.
Issue: Furigana cannot be exported for account and counter information.
Issue: Installing multiple drivers for the same device on the same PC simultaneously fails due to a naming conflict.
Solution: Rerun the driver installation for each driver when installing multiple drivers for the same device on the same PC.
Issue: After a KXP profile is applied during driver installation from Network Print Monitor, Printer Properties cannot be opened, rendering the driver UI inoperable.
Solution: When exporting a KXP profile from Printing System Driver the value of "Media source enumeration" under "Device settings"/"Compatibility" must not be changed from the default setting.
Issue: The 4-digit error code for the "Call for service" feature provided in notification e-mails is only available for certain device models.
Issue: Account management features are device-specific and some features may not be available for all devices.
Issue: To prevent possible loss and corruption of characters, select .txt file format while opening exported .csv files from Network Print Monitor in Microsoft Excel.
Issue: Device properties may not display correctly in Network Print Monitor unless the video drivers on your PC are up-to-date.
Issue: The results of each Multi-Set process are contained in a log file. The possible results displayed and their meanings are as follows:
"Succeeded" means the properties were set successfully.
"Not set" means the properties could not be set because of device constraints.
"Failed" means properties could not be set because the features are not supported by the target devices.
Issue: After performing a Multi-Set between different device models, some settings are not copied over.
Solution: Before running the Multi-Set, click Edit settings on the confirmation page of the wizard to check and modify the settings for the target device.
Issue: When setting media types in Device Accounting Settings from Network Print Monitor, the device panel displays "Remote editing" and becomes unavailable.
Solution: Turn off the device and then turn it back on again. To set the media types for device accounting, use the device panel.
Issue: After performing a Multi-Set with an .fdt file (Address Book for Network FAX), all contacts and groups are successfully registered to the target device, but the order in which they appear may differ from what is shown in Address Book for Network FAX.
Issue: An error may occur while importing a device address book file in .xml format through Multi-Set.
Solution: Make sure the FTP and SMB port numbers on the target device are set to a value greater than “0”.
Issue: When a device is set to energy saver mode for the sleep level, an SNMP response timeout may occur and cause Network Print Monitor to show that the device is not connected.
Solution: To prevent the timeout, open the Communication Settings for the device and change Communication timeout (seconds) to “60” and SNMP communication retries to “5.”
Issue: If the current Windows user or host login user from a remote computer does not have file permissions or access rights, driver installation may fail.
Solution: Make sure the users have access to the INF driver package location.
Issue: After changing the password policy, you may not be able to access certain features and settings in Network Print Monitor.
Solution: Make sure your password meets the new password policy requirements specified in Device System Settings > Password policy.
Issue: When exporting users from the User List dialog to .csv file format, the Simple login keys associated with the users are not exported.
Solution: Select .xml file format for the export file.
Issue: After configuring e-mail report settings from the Device System Settings in Network Print Monitor, restart the device for the changes to take effect.
Issue: On some devices, a "Connection Error" occurs. As a result, the user cannot complete some functions with KNV/NPM.
Solution: Go to the KNV/NPM Communication Settings, and make sure that the SSL setting matches the device's SSL configuration. (Both must be either ON or OFF.)
Issue: When Enhanced WSD or Enhanced WSD over SSL is set to Off, some latency issues may occur such as slow workspace update, and communication delays between the device and the KNV or NPM application.
Solution: Go to the KNV/NPM Communication Settings, and make sure that the SSL setting matches the device's SSL configuration. (Both must be either ON or OFF.)
Note: There are three types of usage restrictions that can be applied to counters: Off = 0, Counter limit = 1, Reject usage = 2
The restrictions should be listed in a .csv file in the following format:
‘Restriction type (value), Restriction type (value), Restriction type (value)…’
Example:
‘1(500), 1(200), 0, 2’
In this example, the first column has a counter limit of 500 pages, the second column has a counter limit of 200 pages, the third column has no page count restrictions (Restrictions off), and the fourth column has no printing privileges (Reject usage).
Note: The owner of a Custom box will always be replaced with "Admin" when importing Document box settings through Multi-set.
Network Print Monitor uses the following Open Source software.
© 2023 KYOCERA Document Solutions Inc.
Kyocera is a registered trademark of KYOCERA Corporation.
Microsoft, Windows, and ClearType are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
Adobe, Acrobat and Adobe Reader are registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries.
AirPrint is a trademark of Apple Inc., registered in the U.S. and other countries.
Other names, such as those of products of other companies or trade names, are the trademarks or registered trademarks of each company.